Refund Policy

Why no refunds?

UM Printables sells digital products (PDF files). Once a customer downloads a file, it cannot be "returned" or un-downloaded. Offering refunds on digital products creates significant risk of fraud (customers keeping the file after refund). To keep our prices affordable for teachers, we offer deep discounts (70% off list price) but cannot offer refunds.

Before you buy

To make sure you're getting what you expect, every product page includes:

• A detailed description of what's included
• Multiple preview images (thumbnails)
• A free preview PDF you can view before buying (click "Preview PDF" on any product page)
• The number of pages
• The target grade level

Please review all of these carefully before purchasing.

If something goes wrong

We will fix the following issues at no charge:

• Download link broken or expired — we'll issue a new link immediately
• PDF is corrupted or won't open — we'll send a working replacement
• Wrong file delivered — we'll send the correct file
• Payment was charged but no order was created — we'll investigate and either deliver the product or refund
• Duplicate charge — we'll refund the duplicate(s) within 5 business days

To request a fix, email us at hello@umprintables.com within 7 days of purchase with your order ID (visible on your account page or in your confirmation email).

When we WILL issue a refund

The only situations in which we will issue a refund are:

• You were charged multiple times for the same product (duplicate charge)
• You never received the download link AND we cannot deliver the file within 5 business days
• The product you received is materially different from what was described AND we cannot provide a corrected version
• Required by Indian consumer protection law

When we will NOT issue a refund

• "I changed my mind" or "I didn't find it useful"
• "It's not what I expected" (when the description and preview PDF accurately represented the product)
• "I bought the wrong product" (please read titles carefully)
• "My student already learned this"
• "I didn't read the grade level"
• "I no longer need it"
• Accidental purchase after the file has been downloaded

How to request help

Email hello@umprintables.com with:

• Your order ID (from the confirmation email or your account page)
• A clear description of the issue
• A screenshot if applicable

We respond to all support requests within 1-2 business days.

Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks cost us significant fees and may result in your account being blocked from future purchases. We are committed to resolving any legitimate issue — email us first.